Question 1

How is Bear Lumen different from FinOps tools?

Accepted Answer

FinOps tools track cloud infrastructure at the resource level. Bear Lumen goes further: we reconcile AI costs with revenue, deliver pricing decisions by customer and feature, and notify you when providers or competitors change. Not just data, but the decisions and the reasoning behind them.

Question 2

How does cost attribution work?

Accepted Answer

The SDK captures request metadata (customer ID, feature, model) alongside cost data. We aggregate provider costs and attribute them to individual requests, then produce margin reports by customer, feature, and model.

Question 3

Do I need to replace my existing billing system?

Accepted Answer

No. Bear Lumen plugs into your existing billing system to get the revenue side. We connect that with provider cost data and handle the margin analysis, reporting, and recommendations. Nothing changes about how you invoice.

Question 4

What pricing models does the system support?

Accepted Answer

Flat rate, volume pricing, tiered/graduated pricing, and hybrid (base fee + usage). The pricing scenario modeling lets you model any combination against historical usage data.

Question 5

How long does integration take?

Accepted Answer

Adding the SDK to your codebase takes minutes. Full setup (connecting revenue sources, defining dimensions) depends on your stack. Early customers get direct onboarding support. First margin report typically arrives within the first week.

Question 6

What data is collected and how is it secured?

Accepted Answer

We collect request metadata and cost data. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). No raw prompts or customer PII. You own your data and can export or delete it anytime. Building toward SOC 2 Type II certification.

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